Delivery policy
DELIVERY OPTIONS
We offer various options for delivery inside the UK & International Orders. All our orders are sent via DPD & Royal Mail. Please note all delivery times are estimates only and we can not be responsible for delays.
UNITED KINGDOM
Delivery times usually take 2 to 5 Working Days and 3 to 7 Working Days during Peak Times for Regular Shipping. Please note Bank Holidays and Public Holidays are not classed as working days and orders will not be sent out or delivered on Bank Holiday and Public Holidays.
Orders placed before 12pm for Next Working Day Delivery will be sent out on the same day Monday - Friday. Orders placed after 12pm for Next Working Day Delivery will be sent out the following working day. Orders placed on Saturday & Sunday for Next Working Day Delivery will be sent out on Monday. Please note Next Working Day Delivery is a working day service only, deliveries will not arrive on Saturday & Sunday, this also extends to Bank Holiday and Public Holidays.
We do offer a Saturday Delivery option which is available at checkout for most locations in the UK. (Excludes Northern Ireland & Scottish Highlands)
Regular Shipping:
0– 1KG = £3.95
1KG - 2KG = 4.95
2KG & above = £6.95
Free UK Mainland Delivery on orders over £70
Next Working Day Delivery (Monday - Friday):
Up to 0.5KG = £5.95
0.5KG – 2KG = £7.95
2KG & above = £9.95
Saturday Delivery (Available for orders processed after Thursday 2pm):
Up to 10KG = £14.95
10KG & above = £16.95
Free UK Delivery on orders over £70.00
(Specific items may have extra charges)
Collection is FREE
Arrange collection by using our booking system when placing your order.
EUROPE & REST OF THE WORLD (7-10 Working Days)
Prices Vary
International shipping costs are estimates, there may be additional charges payable. We can not be held responsible for custom duties, loss or damages occurred during transit for international orders. By completing your order at checkout you are agreeing to these terms.
RE-DELIVERY
If an incorrect delivery address has been entered during checkout please email support@hattonkoi.com as soon as possible with the correct delivery address.
If an order has been dispatched with a wrong delivery address, we will wait for the order to return to us before a re-delivery can take place. Re-delivery charges will apply to the same paid shipping rate at checkout. If a free delivery option has been chosen then the standard paid delivery fee will apply accordingly.